Full automation in e-commerce can create brittle operations unable to handle edge cases effectively. While automation excels in managing routine processes like standard order fulfillment, it often struggles with unique customer demands or anomalies. These require human judgment and intervention to ensure customer satisfaction and prevent operational failure. For example, an automated system efficiently manages standard orders in a Shopify store, from processing to shipping. However, special requests or anomalies need manual oversight, highlighting the need for humans to handle exceptions where automation falls short. Managing automation with precise human intervention allows for a more robust and customer-centric operation, bridging technology with human insight.