Free Shopify Operations Templates

Operator-grade templates for policy writing, SOP execution, refund handling, fulfillment, chargeback responses, and post-purchase communication — free, no signup required.

Looking for step-by-step guides? Refund approval workflow, chargeback evidence checklist, and more — on the ecommerce operations checklist.

Checkout QA

sop-template

Daily Checkout Testing SOP

A daily operating procedure to validate checkout paths, payment states, and order creation integrity before revenue is impacted.

Returns Operations

policy-template

Return Policy Template (Operator Version)

A practical return policy template with operational guardrails, SLA language, and support escalation logic.

Shipping Communication

policy-template

Shipping Policy Template (Operator Version)

Shipping policy language that aligns customer promise with carrier reality and internal escalation windows.