Operational Readiness Checklist for Ecommerce Stores
Operational readiness is the state of being prepared to handle order volume without breaking your customer promise.
Use this self-diagnostic checklist to identify gaps in your process before they turn into support tickets or lost revenue.
Every order has a clear owner
Someone is responsible for resolving stuck orders.
Delayed fulfilment triggers follow-ups automatically
Proactive communication reduces support tickets.
Inventory is synced across all channels in real-time
Prevents overselling.
Returns policy is clearly accessible
Reduces pre-purchase anxiety.
Support team has access to order status
Enables first-contact resolution.
Fraud rules are reviewed weekly
Balances risk vs revenue.
Packaging materials are stocked for 30 days
Prevents fulfilment stoppages.
Carrier pickup times are documented
Ensures same-day shipping promises are met.
Refunds are processed within 48 hours
Builds trust for future purchases.
Site speed is monitored daily
Slow sites lose conversions.
Unchecked items indicate operational risk.