Fraud flag false positive

Turning away good money.

Severity

Not rated

Accountability

Unassigned

Root Cause

Unknown

Automation

Unknown

Time to Detect

Unknown

Time to Resolve

Unknown

Frequency

Unknown

Prevention Effort

Unknown

Business Impact & Cost

Lost revenue, angry customer.

Legitimate order cancelled automatically.

Over-aggressive fraud scoring rules.

High-value orders or international customers.

"Customers forgive mistakes, they don't forgive silence."

— CX Head

"Daily checkouts testing is your sales MVP."

— QA

"Customers forgive operational failures, not communication failures."

— Alex S.

Delayed fulfilment triggers follow-ups automatically
Proactive communication reduces support tickets.
Returns policy is clearly accessible
Reduces pre-purchase anxiety.
Fraud rules are reviewed weekly
Balances risk vs revenue.